Warranty

All products sold are covered by manufacturer warranty unless stated otherwise.

Processing Time

You can expect your order to be processed within approximately 1-2 working day, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays (we observe statutory holidays in Canada). 

Shipping Methods

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. We use postal services, UPS, Purolator and FedEx to ship your orders. We ship products worldwide from Vancouver, B.C., Canada.

Transit Times

• Usually, the delivery time is 1 to 7 business days after shipping to a Canadian address,  plus 1-2 business days  to process the order.
• Usually, the delivery time is 6 to 12 business days to a USA address,  plus 1-2 business days  to process the order.  
• Usually, the delivery time is 6 to 12 business days internationally,  plus 1-2 business days  to process the order.
• Standard shipping time is estimate only and it's not guaranteed. The actual delivery time may be vary  depending on the destination.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund, except used, open boxed and software items.  A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for certain products to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform us of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

SATISFACTION GUARANTEE - we offer our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except used, open boxed and software items or specified otherwise.

Physical Damage Policy

Physical damage to any product purchased at InkCity.ca will effectively void warranty coverage. We will return any physically damaged item back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Out of stock

Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to you to alert you of the situation.

Order status

We will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Memory (Modules, USB) Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days

The following conditions are not acceptable for return, and will result in your RMA being returned to you:

- Physically damaged Memory cannot be returned to InkCity.ca
- Modules that are missing the manufacturer label containing model number and part number
- Modules that are missing the manufacturer warranty label
- Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed
- "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
- USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Memory Products offering mail-in rebates are not returnable to InkCity.ca once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.